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Aug 30, 2024

German emergency dispatchers get AI assistant to translate calls and suggest questions

Posted by in category: robotics/AI

Serious Question, does anyone in here know people who made said AI or run named company? would be interested in system described.


Artificial intelligence is being tested at the Integrated Control Center in Ludwigshafen to save precious time during emergency calls. For example, a computer voice translates for callers who speak a foreign language.

According to an SWR report, the Integrated Control Center in Ludwigshafen is using artificial intelligence (AI) to speed up emergency call handling. Until now, it took valuable minutes when callers only spoke a foreign language. Dispatchers had to quickly find a colleague who could translate, which cost time and caused stress, says Manuel Fischer, head of the integrated rescue service department.

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