A new phishing attack is using Facebook Messenger chatbots to impersonate the company’s support team and steal credentials used to manage Facebook pages.
Chatbots are programs that impersonate live support people and are commonly used to provide answers to simple questions or triage customer support cases before they are handed off to a live employee.
In a new campaign discovered by TrustWave, threat actors use chatbots to steal credentials for managers of Facebook pages, commonly used by companies to provide support or promote their services.
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